Coronavirus Updates

26/03/2020

Coronavirus Update

25th May 2020: We are open for business online and are able to process orders as usual.

 

Can I place orders with confidence?

Whilst our Hatton Garden store is temporarily closed, items purchased through our website can be delivered to you. Adjustments in size might take a few days longer than normal as our goldsmiths are working from home.

 

Can I speak to a member of the team?

Of course, we can be contacted on our shop number on 020 7405 4585, via live chat, or via email at diamonds@rennieco.com. Our normal working hours will apply.

 

Should I be concerned about paying for the goods in advance?

As a family of jewellers since 1958, we operate without a debt burden. As such, you can purchase with complete confidence knowing that we will be here to serve you as normal going forward.

 

This is in addition to your normal consumer rights concerning distance selling. If you are contracting as a consumer, you may cancel a contract at any time within fourteen working days, beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy that can be found in our terms and conditions. Please note that in the case of personalised and bespoke made items, which include Made-to-Measure and Adjusted pieces, the consumer waives their right to return the said item/s.

 

In addition to our terms, if your purchase is made using a credit card, their normal protection will apply.

 

Is your Hatton Garden store open?

With the recent government restrictions brought into place, we’ve been forced to temporarily close our Hatton Garden shop until further notice. We will be re-opening as soon as we are allowed to.

 

Please check back for daily updates.

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