Coronavirus Updates

26/03/2020

Coronavirus Update

22nd October 2020: Our store is now open and we are processing both online and in-store orders as usual. 


Is your Hatton Garden store open?

Yes, we were delighted to re-open on 15th June 2020!

We are following government guidelines to ensure the safety of our customers and staff in-store. Access will be restricted to a maximum of two couples in the store at any one time, in order to allow us to socially distance. We recommend clients to book an appointment in advance.


 

What safety measures are in place?

-Staff will be following a rigorous cleaning schedule both in the store and in the window arcade. This will also cover the cleaning of jewellery. 
 
-Hand sanitiser will be readily available on each and every desk 
 
-A maximum of two couples will be allowed in the showroom at any one time, allowing us to adhere to social distancing guidelines
 
-Should the showroom be operating at full capacity, a text service will be available allowing you to request a call back the second that a viewing slot becomes available. This will be operated in order of text message received, allowing customers to queue wherever they choose within close proximity of the shop 
 
-In accordance with managing the risk of Covid-19 issued by the government, the company has undertaken a full risk assessment and communicated this to employees
 
-We are actively encouraging our customers to book appointments in advance of their visit. This can be done via email at diamonds@rennieco.com or by calling 020 7405 4585. Whilst appointments are not a necessity, it would help manage the flow of customers

 

 

Can I place online orders with confidence?

Not able to make it into our Hatton Garden store? Items purchased through our website can be delivered fully insured to you. Adjustments in size might take a few days longer than normal as our goldsmiths are working from home.

 

 

Can I speak to a member of the team?

Of course, we can be contacted on our shop number on 020 7405 4585, via live chat, or via email at diamonds@rennieco.com. Our normal working hours will apply.

 

 

Should I be concerned about paying for the goods in advance?

As a family of jewellers since 1958, we operate without a debt burden. As such, you can purchase with complete confidence knowing that we will be here to serve you as normal going forward.

 

This is in addition to your normal consumer rights concerning distance selling. If you are contracting as a consumer, you may cancel a contract at any time within fourteen working days, beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy that can be found in our terms and conditions. Please note that in the case of personalised and bespoke made items, which include Made-to-Measure and Adjusted pieces, the consumer waives their right to return the said item/s.

 

In addition to our terms, if your purchase is made using a credit card, their normal protection will apply.

 

Please check back for daily updates.

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